A Aldelia está a recrutar (1) Process Officer

A Aldelia está a recrutar (1) Process Officer para Maputo.

Summary:

As a Process Officer in Customer Experience & Innovation, you will be responsible for analysing, designing and optimising operational processes to ensure a seamless, customer-centric experience. In this role, you will collaborate with cross-functional teams to streamline workflows, increase efficiency and contribute to the overall improvement of the customer journey.

Responsibilities:

Analyse current operational processes in relation to customer experience.
Identify areas for improvement and implement process improvements.
Work with cross-functional teams to simplify workflows and remove bottlenecks.
Design and document efficient processes to ensure clarity and consistency.
Support training sessions to educate teams on optimised processes.

Qualifications:

Degree in business administration, operations management or related field.
Proven experience in process improvement, operations management or a similar role.
Strong analytical and problem-solving skills.
Certification in continuous improvement methodologies (e.g. Lean, Six Sigma) is an advantage.
Familiarity with process mapping and documentation tools.